Support
We're here when you need us.
Real humans, predictable response times, and clear escalation paths. Reach the team directly using the details below.
Email support
Response time
Within 1 business day
Escalations
Frequently asked questions
- How do I contact support?
- Email us directly at support@ludicracore.com or use the form below. We monitor both during UAE business hours (Sunday to Thursday, 09:00–18:00 GST).
- What's your response time?
- We aim to respond to every support request within one business day. Urgent issues affecting a live app are prioritized.
- Where can I find your apps?
- Our flagship product is bakbi.live. Mobile versions are launching on the Apple App Store and Google Play — see the Products page for current status.
- How do I report a privacy concern?
- Email support@ludicracore.com with the subject line "Privacy request". You can also review our full Privacy Policy for the rights available to you.
- Who operates LudicraCore?
- LudicraCore is a trade name of Ludicra Core L.L.C-FZ, a free-zone limited-liability company registered in Dubai, U.A.E.
Send us a message
Use the form below for product issues, account questions, or anything else.