Privacy Policy

1. Data controller

The data controller responsible for personal data processed in connection with this website and our mobile applications is Ludicra Core L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai 9305, U.A.E.. You can reach our team at support@ludicracore.com.

2. Overview of data protection

This policy explains what personal data we collect, why we collect it, and how we handle it when you visit our website, use our mobile or web applications, or contact us. Personal information is any data with which you could be personally identified.

3. Data we collect

Information you give us

When you complete a contact or support form, we collect the information you provide (name, email, message). We use it solely to respond to your request and any follow-ups.

Information collected automatically

Like most websites and apps, our servers automatically log technical data when you interact with us — browser type and version, operating system, referrer URL, hostname, time of request, and IP address. These logs help us diagnose issues and protect the service.

Cookies

We use a minimal set of cookies that are necessary for the site to function. Where we use any analytics or measurement cookies, they are configured to anonymize IP addresses and you can disable them in your browser settings.

4. Mobile applications

Our mobile applications (including bakbi.live) collect only the data required to operate the features you use. Where additional permissions are requested (such as push notifications), the app will explain what is needed and why before asking. Each app's in-product privacy notice describes the data it processes in detail.

5. Legal basis for processing

We process personal data on the legal bases of (a) your consent, (b) the performance of a contract with you, (c) compliance with a legal obligation, or (d) our legitimate interest in operating and securing our services — whichever applies to the specific processing activity.

6. Sharing your data

We do not sell your personal data. We share data with service providers (such as hosting, email delivery, and analytics) only to the extent necessary to operate our services, and we require those providers to protect your data. We may disclose data where required by applicable law.

7. Your rights

You have the right to:

• request information about the personal data we hold about you;
• request correction, restriction, or deletion of your data;
• object to or withdraw consent for processing where applicable;
• request data portability where technically feasible;
• file a complaint with the competent supervisory authority.

To exercise any of these rights, contact us at support@ludicracore.com.

8. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Security

We use encryption in transit (TLS) and apply organisational measures to protect personal data. No method of internet transmission is 100% secure; if you become aware of a security issue, please contact us immediately.

10. International transfers

Where personal data is transferred outside the United Arab Emirates, we ensure appropriate safeguards are in place in line with applicable data-protection laws.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

12. Contact

Questions about this policy or your data? Email support@ludicracore.com or write to Ludicra Core L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai 9305, U.A.E..